Shipping policy

At Playful Spirit Co., we’re committed to delivering your order with care.

Every product is designed to support small moments of calm — and we aim to make the journey to you just as smooth.

1. Processing Time

Orders are processed within 1–3 business days after payment is received.

• Processing excludes weekends and public holidays
• Many of our products are made to order, so production may begin shortly after purchase

We ship worldwide.

Estimated delivery time: 7–20 business days, depending on your location.

Please note:

• Delivery timeframes are estimates only
• Delays may occur due to customs, seasonal demand, or local carriers

You’ll see the most accurate delivery estimate at checkout.

Once your order ships, you’ll receive a confirmation email with tracking details.

Tracking updates may take 2–5 business days to appear, depending on the carrier.

International orders may be subject to:

• Import duties
• Customs fees
• Local taxes

These charges are set by your country’s authorities and are the responsibility of the customer.

We recommend checking with your local customs office before placing your order.

If we are unable to ship your order within 30 days of purchase, we will notify you by email.

You will have the option to:

• Continue with your order, or
• Cancel for a full refund

This aligns with applicable consumer protection and fair trading requirements.

If your tracking shows your package as delivered but you haven’t received it:

• Check your delivery area (mailbox, parcel locker, neighbours)
• Contact your local carrier using your tracking number

If you still need help, contact us at:

We’ll work with you to resolve the issue as quickly as possible.

If you have any questions about your order or delivery, we’re here to help:

We appreciate your patience and trust.

Playful Spirit Co.
Pause. Breathe. Reset.