FAQs

Shipping & Orders

How long will my order take to arrive?

Orders are processed within 1–3 business days.

Delivery time depends on your location and is shown at checkout.
You’ll receive tracking details once your order ships.

Please note: processing times may be slightly longer during peak periods.

Where do you deliver to?

We ship worldwide.

Delivery times vary depending on your location.
For the most accurate estimate, please refer to checkout.

Will I need to pay duties or taxes?

For international orders, customs duties or import fees may apply.

These charges are set by local authorities and are the responsibility of the customer.

Can I track my order?

Yes — once your order ships, you’ll receive a tracking link via email.

Tracking updates may take a few days to appear.
If you have any concerns, feel free to reach out.

Products & Care

What makes your products different?

Our products are designed to help you pause, reset, and feel calmer — without needing more time or effort.

Each item supports small, meaningful moments of calm, clarity, and connection in everyday life.

Are your products eco-friendly?

We work with suppliers who prioritise thoughtful production and quality materials.

While we don’t claim formal environmental certifications, we aim to make more considered choices wherever possible.

How do I care for my items?

To keep your items in great condition:

• Wipe crystals and bowls with a soft, dry cloth
• Keep journals and cards away from moisture
• Store oils and ritual tools in a cool, dry place

Always follow any product-specific care instructions.

Returns & Support

What is your return policy?

We accept returns only where items arrive:

• Faulty
• Damaged
• Incorrect

Please contact info@playfulspiritco.com within 14 days of delivery and include:

• Your order number
• A short description of the issue
• Clear photos (if applicable)

If approved, we will provide a replacement or refund in line with applicable consumer laws.

We do not accept returns for change of mind.

Still need help?

We’re here.

Email us at info@playfulspiritco.com and we’ll respond within 24–48 hours (Monday–Friday).