Return Policy
Returns & Refunds
At Playful Spirit Co., we take care to ensure each item is checked before dispatch.
If something isn’t right, we’re here to help.
Returns Eligibility
We accept returns only where an item is:
• Faulty
• Damaged
• Incorrect (not what you ordered)
To be eligible:
• Items must be unused
• In original condition and packaging
• Proof of purchase is required
We do not accept returns for change-of-mind.
This policy operates alongside your rights under applicable consumer laws.
Reporting an Issue
Please inspect your order upon delivery.
If there is a problem, contact us within 14 days of receiving your order:
Include:
• Your order number
• A short description of the issue
• Clear photos showing the problem
We’ll review your request and guide you through the next steps.
Items sent back without prior approval will not be accepted.
Return Shipping
If your return is approved due to a faulty, damaged, or incorrect item:
• We will cover return shipping costs
• Any original shipping fees will be refunded where required by law
Damages & Issues
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assess the issue and resolve it quickly.
Non-Returnable Items
We do not accept returns for:
• Change-of-mind purchases
• Custom or personalised items (unless faulty)
• Personal care or hygiene-related products
• Sale items or gift cards
If you’re unsure, please contact us before placing your order.
Replacements & Refunds
We do not offer exchanges.
If your item is confirmed as faulty, damaged, or incorrect, we will provide:
• A replacement, or
• A refund
in accordance with applicable consumer laws.
Refund Processing
Once your return is received and inspected, we’ll notify you of the outcome.
If approved:
• Refunds are issued to your original payment method
• Processing typically occurs within 10 business days
Please allow additional time for your bank or payment provider to finalise the transaction.
If more than 15 business days have passed since approval, contact us at:
Your Rights
Nothing in this policy limits your rights under:
• Australian Consumer Law (ACL)
• United States consumer protection laws
• Any other applicable legislation
If a product is faulty, not as described, or does not perform as expected, you are entitled to a remedy as required by law.
Last updated: April 2026
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