Terms & Conditions

Terms & Conditions

Welcome to Playful Spirit Co.

By using our website or placing an order, you agree to the following Terms.
Please read them carefully before purchasing.

1. Who We Are

Playful Spirit Co. offers thoughtfully curated wellness and lifestyle products designed to support moments of calm, connection, and everyday reset.

Our mission is simple: to help you feel better — gently, and in real life.

2. Orders & Payment

Orders are placed securely through our website:
www.playfulspiritco.com

Payment is processed at checkout via trusted third-party providers.

Please review your order carefully before confirming.
As many of our products are made to order, processing may begin quickly and changes or cancellations may not always be possible.

If you need assistance, contact us as soon as possible at:
info@playfulspiritco.com

We’ll always do our best to help.

3. Fulfillment & Shipping

We work with trusted global fulfillment partners to ensure reliable delivery.

Delivery times vary depending on product availability, destination, and seasonal demand.
Estimated timeframes are shown at checkout.

Please note:

• Customs duties, taxes, or import fees are the responsibility of the customer
• Delays caused by carriers, customs, or external factors are outside our control

For full details, please refer to our Shipping Policy.

4. Returns & Refunds

We want you to feel confident in your purchase.

Our Returns Policy outlines your rights in full. In summary:

• Returns are accepted for faulty, damaged, or incorrect items
• Change-of-mind returns are not accepted (unless required by law)
• You must contact us within 14 days of delivery

To request support, email:
info@playfulspiritco.com

Include:

• Your order number
• A brief description of the issue
• Clear photos (if applicable)

Items returned without prior approval will not be accepted.

If approved, we will provide a replacement or refund in accordance with applicable consumer laws.

5. Product Information

We aim to display all product details as accurately as possible.

However, slight variations in colour, texture, or appearance may occur due to lighting, screen settings, or natural material differences.

These variations do not constitute faults.

6. Intellectual Property

All content on this website — including text, imagery, branding, and design — is the property of Playful Spirit Co. or its licensors.

You may not reproduce, distribute, or use any content without prior written permission.

7. Privacy

Your privacy matters to us.

We collect and use personal information only to:

• Process orders
• Provide customer support
• Improve your experience

For more information, please refer to our Privacy Policy.

8. Limitation of Liability

To the extent permitted by law, Playful Spirit Co. is not liable for indirect or consequential loss arising from the use of our website or products.

Where liability cannot be excluded, our responsibility is limited to the value of the product purchased, as permitted under applicable law.

9. Governing Law

These Terms are governed by the laws of the State of California, USA.

Nothing in these Terms limits your rights under:

• Australian Consumer Law (ACL)
• United States consumer protection laws
• Any other applicable legislation

10. Contact Us

If you have any questions, we’re here to help:

📧 info@playfulspiritco.com